Recently I have been thinking a lot about distance learning and virtual instructor-led training. This prompted me to write an article, published in this month’s Chief Learning Officer Magazine, about how to make virtual learning more interactive and effective. I suggest four virtual learning strategies drawn from experience... 

The University of Michigan’s latest American Consumer Satisfaction Index is out today and there are some surprisingly pleased consumers out there. Even airlines and hospitals are enjoying an up year. Fast food, which has been climbing steadily since the mid 1990s, tied last year’s record high customer satisfaction... 

Call it a tale of two discounters. Target posted their earnings this week and while net sales were up 0.4%, it was not as impressive as Wal-Mart which saw its net sales increase by 3.8% for the first quarter. It is interesting that these two giant discounters are moving in opposite directions at this point in the downturn....